Intelligence on tap refers to the availability of AI-powered systems that can reason, plan, and act autonomously, allowing businesses to scale their workforce capacity as needed. This shift is transforming knowledge work by enabling organizations to rethink their workflows and operations, ultimately leading to more efficient and effective business processes.

Human-agent teams consist of employees working alongside AI agents that assist with specific tasks. This collaboration is expected to reshape traditional organizational charts, moving towards a more dynamic Work Chart model where teams are formed around goals rather than functions. This approach allows for greater agility and faster decision-making, as agents can handle routine tasks while humans focus on higher-value work.

Companies are prioritizing AI-specific skilling and considering the use of digital labor to expand workforce capacity. According to the report, 82% of leaders are confident they will use digital labor in the next 12–18 months, and 45% see expanding team capacity with AI as a top priority. This indicates a significant shift in workforce strategies as organizations prepare for the evolving landscape of work.